1. Overview
At DigitalTechz, we strive to ensure customer satisfaction with our services. This Refund Policy outlines the conditions under which refunds may be granted for payments processed through our platform.
2. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- Duplicate or erroneous charges
- Failure to deliver the promised digital service or product
- Requests made within the specific timeframe specified by the merchant
3. Refund Process
To request a refund, you must contact our support team or the merchant directly. Approved refunds are typically processed and credited back to the original payment method within 5-10 business days, depending on your bank or payment issuer.
4. Non-Refundable Items
Certain transactions are non-refundable, including but not limited to:
- Services that have already been fully rendered or utilized
- Setup, integration, or administrative fees
- Transactions violating our Terms and Conditions
5. Dispute Resolution
If you experience any issues with a payment or believe a charge is incorrect, please contact us before initiating a chargeback with your bank. We aim to resolve all disputes amicably and promptly.
6. Contact
For refund requests or inquiries related to this policy, please contact us at support@digitaltechz.com.